Privacy Policy

Introduction

TRANVISION SOFTWARE PTE. LTD. ("we", "us", "our") provides AI-powered applications and services. These products and services are collectively referred to as the "Service" or "Services." We are a Singapore-registered company (Address: 17 Fernvale Close, #19-29, Riverbank @ Fernvale, Singapore 797478) operating globally.

We are committed to protecting your privacy and complying with applicable data protection laws, including:

  • EU GDPR
  • UK data protection laws
  • Singapore's PDPA
  • Canada's PIPEDA
  • CCPA/CPRA (California)
  • Australia's Privacy Act

This Privacy Policy applies to all of our AI products and services and explains:

  • What data we collect
  • How we use it
  • Your rights

By using our Service, you agree to this Policy. If you do not agree, please do not use the Service.

Personal Data We Collect

Audio, Transcripts, and AI-Derived Content

Some of our Apps process audio or speech. Depending on the feature, audio may be processed to:

  • Convert speech into text
  • Generate transcripts
  • Generate summaries, notes, highlights, or structured content
  • Understand spoken instructions
  • Determine the action or device referenced in a voice command
  • Generate or return a corresponding remote-control instruction
  • Provide other AI-powered functionality requested by the user

Processing may generate additional information derived from the original content, such as transcripts, interpreted intent, structured results, or device-control instructions.

We do not use user-submitted audio, transcripts, voice commands, or other content for advertising profiling or unrelated marketing purposes.

Support Information

If you contact us for support, you may provide information such as:

  • Email address
  • Message content
  • Screenshots or attachments you choose to provide
  • Technical information relevant to your request

We use this information to respond to your inquiry and provide support.

Information We Collect Automatically

Device and Usage Information

We may collect limited technical and usage information necessary to operate, maintain, secure, and improve our Services, such as:

  • Device type
  • Device model
  • Operating system and version
  • App version
  • Language or regional settings
  • Feature usage
  • Number or frequency of certain actions
  • Timestamps
  • Crash reports
  • Error logs
  • Performance information
  • Technical request information

We do not intentionally collect information such as your IMEI or phone number unless specifically required for a feature and disclosed accordingly.

IP Address

Our servers and service providers may receive your IP address as part of ordinary network communication.

Where appropriate, IP addresses may be truncated, anonymized, aggregated, or otherwise processed to reduce identifiability.

We do not use precise geolocation inferred from IP addresses for advertising profiling unless separately disclosed and legally permitted.

Analytics

We may use analytics providers, including services such as:

  • Google Analytics
  • PostHog

These services may process technical identifiers, app instance identifiers, random identifiers, usage events, device information, and similar analytics data.

We use analytics to understand how our Apps operate, diagnose technical issues, measure feature performance, and improve the user experience.

We do not intentionally send the contents of your audio recordings, private documents, transcripts, summaries, or voice commands to analytics providers as analytics event data.

How We Use Personal Data

We use personal data only for legitimate and disclosed purposes related to operating and providing our Services.

Transcription, Note, and Summary Services

For Apps that provide transcription, note-taking, document-processing, or summary functionality, we may process audio, text, transcripts, files, documents, and related content to:

  • Transcribe audio or speech
  • Extract or process text
  • Generate summaries
  • Generate structured notes
  • Identify key points, highlights, or action items
  • Reorganize or transform content
  • Generate other results requested by the user

The exact processing depends on the feature you choose to use.

AI Voice Command and Remote-Control Services

For Apps that provide AI-powered voice-command or remote-control functionality, we may process information such as:

  • Audio containing your spoken command
  • A transcript of your command
  • Text entered as a command
  • Interpreted intent
  • The type of device referenced in the request
  • Relevant device capabilities or control context
  • Generated device-control instructions

We use this information to understand the action you requested and generate or return the corresponding remote-control instruction. Examples may include interpreting requests relating to supported televisions, speakers, lights, or other compatible devices.

Voice-command content is not used to create advertising profiles or for unrelated marketing purposes.

Providing and Maintaining the Services

We may process information to:

  • Operate App functionality
  • Deliver requested results
  • Maintain service availability
  • Authenticate users where applicable
  • Synchronize data where cloud synchronization is offered
  • Troubleshoot failures
  • Prevent abuse or misuse
  • Protect the security and integrity of the Services

Improving the Services

We may use aggregated, de-identified, or limited technical data to:

  • Understand feature performance
  • Identify bugs
  • Improve reliability
  • Improve user experience
  • Evaluate service quality
  • Guide product development

Where possible, we use aggregated or de-identified information for these purposes.

We do not use the contents of private audio recordings, transcripts, documents, summaries, or voice commands for advertising profiling.

Payments and Subscriptions

If you purchase a subscription or other digital product, the transaction is processed by the applicable platform, such as:

  • Apple App Store
  • Google Play

We may receive limited transaction information, such as:

  • Purchase confirmation
  • Product identifier
  • Subscription status
  • Subscription duration
  • Transaction or entitlement identifier

We do not receive your full payment card information from Apple or Google.

Customer Support

We use support-related information to:

  • Respond to your request
  • Diagnose reported problems
  • Provide assistance
  • Maintain reasonable support history

We do not use support communications for unrelated advertising purposes.

Security and Legal Compliance

We may process or disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to valid legal requests
  • Protect our legal rights
  • Enforce our Terms of Service
  • Detect fraud, abuse, or security incidents
  • Protect users or the public from harm

AI Processing

Certain features rely on artificial intelligence or machine-learning services. The type of AI processing depends on the App and feature used. AI processing may include:

  • Speech recognition
  • Speech-to-text conversion
  • Text analysis
  • Summarization
  • Information extraction
  • Note generation
  • Intent recognition
  • Natural-language understanding
  • Voice-command interpretation
  • Device-control instruction generation

Information submitted for AI processing may include user-provided content and limited technical or contextual information necessary to complete the requested task.

Data Used for AI Processing

Depending on the feature, AI processing may involve:

  • Audio
  • Transcripts
  • Text
  • Uploaded documents or files
  • User instructions
  • Feature settings
  • Language settings
  • Relevant device type or device capability information
  • AI-generated intermediate or final results

We limit the information provided for AI processing to what is reasonably necessary to provide the requested functionality.

Purpose Limitation

Content submitted for AI-powered functionality is used to provide the feature requested by the user and related operational purposes. We do not use this content to:

  • Build advertising profiles
  • Sell personal information
  • Send targeted marketing based on the contents of private audio or documents
  • Make unrelated commercial use of private user content

We do not use user-submitted private content to train our own general-purpose AI models.

Third-party AI providers process information according to their applicable service terms, data-processing arrangements, and the instructions under which we use their services.

How We Share Personal Data

We do not sell personal data. We may share information only where necessary to provide, maintain, secure, or legally operate the Services.

AI Service Providers

Some AI-powered features rely on third-party AI providers. Depending on the relevant App and feature, user-provided content may be transmitted to AI service providers such as OpenAI for processing. Information transmitted may include, where necessary:

  • Audio
  • Transcripts
  • Text
  • Documents
  • User instructions
  • Feature settings
  • Relevant device context
  • Information necessary to interpret a voice command
  • Information necessary to generate an AI result or device-control instruction

AI providers process this information to perform tasks such as transcription, text analysis, summarization, natural-language understanding, intent interpretation, or generation of the result requested by the user.

We do not authorize AI service providers to use data submitted through our Services for independent advertising or unrelated marketing purposes.

The specific provider and type of information involved may vary depending on the App, feature, technical configuration, and geographic availability.

Cloud Infrastructure Providers

We may use cloud infrastructure providers, including services such as Amazon Web Services (AWS), to host, transmit, temporarily store, or process information necessary to operate the Services. Cloud providers process information on our behalf as infrastructure or service providers and are subject to applicable contractual and security obligations.

Analytics Providers

We may share limited usage and technical information with analytics providers such as:

  • Google Analytics
  • PostHog

These providers help us understand App performance, usage patterns, crashes, and technical issues.

We do not intentionally provide the private contents of user audio, documents, transcripts, notes, summaries, or voice commands to analytics providers for analytics purposes.

Advertising Providers

Certain free versions of our Apps may display advertising through providers such as Google AdMob. Depending on your device, region, privacy settings, consent status, and applicable law, advertising providers may process:

  • Advertising identifiers
  • IP address
  • Device information
  • Ad interactions
  • General usage information

Where legally required, personalized advertising is provided only where the appropriate consent has been obtained. Where personalized advertising is unavailable or not permitted, contextual or non-personalized advertising may be used.

Private user content such as recordings, transcripts, documents, summaries, or voice-command content is not provided to advertisers for use in advertising profiles.

App Distribution and User Acquisition

We may use platforms such as:

  • Apple Search Ads
  • Google Ads

to promote our Apps and measure advertising performance. We generally receive campaign and attribution information used to understand how users discover our Apps.

Corporate Transactions

If our business or relevant assets are involved in a merger, acquisition, financing, restructuring, or sale, information may be transferred as part of that transaction. Any successor receiving personal data will remain subject to applicable privacy obligations.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law
  • Respond to valid court orders or legal process
  • Protect our rights or property
  • Investigate fraud or security incidents
  • Protect users or others from serious harm

With Your Direction

We may also disclose information when you directly request or authorize a particular transfer or action.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law. Retention may differ depending on the App, feature, and type of information involved.

Audio and Source Content

Audio and other source content submitted for cloud or AI processing may be processed temporarily while the requested operation is completed. Where our systems temporarily store such information for processing or delivery, we aim to delete it when it is no longer reasonably necessary for the relevant operation.

Where a specific App uses a defined short-term processing period, audio and transcripts may be retained for up to 24 hours for processing, delivery, recovery from temporary failures, or related operational purposes.

Some Apps may process certain content without retaining it on our servers after the operation is completed.

Transcripts

Transcripts may be processed temporarily to generate requested results such as summaries, notes, or voice-command interpretations. Whether a transcript remains available after processing depends on the relevant App and feature.

Where transcripts are stored only locally, they remain on your device until deleted by you or removed with the App's local data.

Notes, Summaries, and Generated Content

In Apps that store generated notes, summaries, or other results locally, that content may remain on your device until you delete it.

If an App provides optional cloud synchronization, cloud-synchronized content may remain associated with your account until it is deleted or the account is removed, subject to reasonable technical backup and legal retention periods.

Voice Commands and Device-Control Instructions

Voice-command audio, transcripts, interpreted intent, and generated remote-control instructions are processed only as necessary to provide the requested voice-control functionality and related operational purposes.

We do not retain such information longer than reasonably necessary for the applicable processing, security, troubleshooting, or legal purpose.

Analytics Data

Analytics and technical logs may be retained for a limited period, generally up to 6–12 months, after which they may be deleted, aggregated, or de-identified.

Purchase Information

Purchase and subscription records may be retained for as long as necessary to:

  • Maintain subscription entitlements
  • Resolve transaction issues
  • Meet accounting requirements
  • Meet tax or audit obligations
  • Comply with applicable law

Support Communications

Support emails and related communications may generally be retained for 6–12 months or for another reasonable period necessary to provide follow-up support, maintain records, or resolve disputes.

You may request deletion earlier where applicable, subject to legal or operational exceptions.

International Data Transfers

We are based in Singapore and may provide Services to users in multiple countries. As a result, information may be processed in countries other than the country where you live, including countries where our service providers maintain infrastructure. For example, certain cloud or AI processing may occur in the United States.

Where required by applicable law, we use appropriate safeguards for international data transfers. These safeguards may include:

  • Standard Contractual Clauses approved for transfers of personal data from the European Economic Area
  • Contractual data-protection obligations
  • Data-processing agreements
  • Appropriate technical and organizational safeguards
  • Other legally recognized transfer mechanisms

For transfers subject to Singapore's Personal Data Protection Act, we take reasonable steps to ensure overseas recipients provide a standard of protection comparable to applicable legal requirements.

You may contact us for additional information regarding applicable transfer safeguards.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data.

Data in Transit

Data transmitted between our Apps, servers, and service providers is generally protected using encrypted network connections such as HTTPS/TLS.

Data at Rest

Where personal data is stored on systems under our control or through our infrastructure providers, appropriate storage protections may include encryption and access controls.

Access Controls

Access to systems containing personal data is limited based on operational need. We use measures such as:

  • Authentication controls
  • Access restrictions
  • Confidentiality obligations
  • Security monitoring
  • Secure development practices

Security Monitoring and Testing

We may use security monitoring, technical testing, logging, and other protective measures to identify vulnerabilities or unauthorized activity.

Security Incidents

If a data breach or other security incident affects personal data, we will take reasonable steps to investigate, contain, and remediate the incident. Where required by applicable law, we will notify affected individuals and relevant regulatory authorities.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Sensitive Information

Our Services are not designed to require users to provide sensitive personal information unless it is necessary for a specific feature. However, user-provided audio, documents, text, or voice commands may incidentally contain sensitive or private information depending on what the user chooses to submit. Such information may include information concerning health, finances, beliefs, relationships, or other private matters.

We process user-provided content only for the purposes described in this Privacy Policy and do not use the private contents of such information for unrelated advertising profiling.

Users should avoid including information that is unnecessary for the feature being used.

Advertising and Marketing

Certain free Apps may be supported by advertising. We may use advertising providers to:

  • Display advertisements
  • Measure ad delivery
  • Detect invalid traffic
  • Understand advertising performance

Where applicable, advertising may be personalized only where permitted under applicable law and device privacy settings.

We do not sell private user content to advertisers. We do not provide advertisers with the contents of:

  • Audio recordings
  • Transcripts
  • Private documents
  • AI-generated notes
  • Summaries
  • Voice commands

for use in independent advertising profiles.

We may receive aggregated or attribution-related campaign information from advertising platforms used to promote our Apps.

Legal Bases for Processing

For users in the European Economic Area, United Kingdom, and other jurisdictions requiring a legal basis for processing, we rely on one or more of the following bases.

Performance of a Contract

We process information necessary to provide features requested by you. This may include processing audio, transcripts, files, documents, text, AI requests, summaries, voice commands, or related data where necessary to deliver the relevant functionality.

Legitimate Interests

We may process limited technical, analytics, security, and operational information where necessary for legitimate interests such as:

  • Maintaining the Services
  • Improving reliability
  • Diagnosing errors
  • Protecting security
  • Preventing abuse
  • Improving product functionality

We consider the nature of the information and the impact on users when relying on legitimate interests.

Consent

We rely on consent where required by applicable law, including for certain advertising, tracking, or other processing activities.

Where processing is based on consent, consent may be withdrawn subject to applicable law. Withdrawal does not affect the lawfulness of processing performed before withdrawal.

Legal Obligations

We may process information where necessary to comply with legal obligations, court orders, regulatory requirements, or other applicable laws.

Privacy Rights

Your privacy rights depend on where you live. Subject to applicable law, you may have the right to:

  • Access personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent
  • Obtain information regarding categories of personal data and recipients
  • Lodge a complaint with a competent privacy authority

Certain rights may be subject to legal exceptions.

If You Are in the EU/EEA or UK (GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete data ("right to be forgotten")
  • Restrict processing (e.g., contesting accuracy)
  • Object to processing (e.g., for analytics)
  • Data Portability (in a machine-readable format)
  • Not be subject to automated decision-making
  • Complain to a Data Protection Authority (DPA)

If You Are in California (CCPA/CPRA)

You have the right to:

  • Know what data we collect and who we share it with
  • Delete your data (with some exceptions)
  • Correct inaccurate data
  • Opt out of sale or sharing of personal data (We don't sell data. Personalized ads only with consent.)
  • Limit use of sensitive personal information (not applicable — we don't collect it)
  • Non-Discrimination for exercising your rights

For All Users Globally

You can always:

  • Request deletion of your data (e.g., support emails)
  • Opt out of personalized ads
  • Opt out of analytics (we can exclude your device from tracking)
  • Ask questions about your privacy

To exercise your rights, contact us:

  • 📧 Email: contact@tranvision.com

    We may verify your identity (e.g., via the email used in your support request). Response timelines:

    • GDPR: within 30 days
    • CCPA: within 45 days (may be extended if needed)

Children's Privacy

Our Services are intended for users aged 18 and above unless otherwise stated for a specific App.

We do not knowingly collect personal data from children under 13. Our Services are not directed to children under 13, and we comply with applicable children's privacy laws, including the U.S. Children's Online Privacy Protection Act where applicable.

If we learn that personal data from a child has been collected in circumstances prohibited by applicable law, we will take reasonable steps to delete the information.

Third-Party Services and Links

Our Apps may interact with third-party platforms, services, devices, websites, or APIs. Where you independently use or access a third-party service, the third party's own privacy policy may apply to information processed directly by that third party.

This Privacy Policy governs information processed by us and by service providers acting on our behalf. We are not responsible for independent data practices of third-party services that are outside our control.

Contact Us

If you have questions, concerns, or privacy requests, reach out:

  • 📧 Email: contact@tranvision.com
  • 📫 Mail: TRANVISION SOFTWARE PTE. LTD. 17 Fernvale Close, #19-29 Riverbank @ Fernvale Singapore 797478

We are committed to helping you and welcome privacy-related feedback.